Refund policy

Return & Refund Policy - novaoptics.online
At novaoptics.online, we want to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order or if there is an issue with your item, our simple return policy is here to help.
1. Return Eligibility
 You may request a return within 7 days of receiving your order.
 Items must be unused, unworn, and in their original packaging, including all original tags, cases, and cleaning cloths.
 Custom prescription lenses (lenses crafted specifically to your prescription) are non-refundable and non-returnable unless they arrive damaged, defective, or incorrect.
2. Damaged or Incorrect Items
 If you receive a damaged, broken, or incorrect item, please notify us within 24–48 hours of delivery with photos or videos showing the issue so we can immediately arrange a replacement.
3. How to Initiate a Return
 Step 1: Email us at support@novaoptics.online (or contact us via WhatsApp) with your Order ID and the reason for the return.
 Step 2: Once your request is verified and approved, our support team will provide you with the return address.
 Step 3: Pack the item securely and ship it back to our provided address. (Return shipping costs are the responsibility of the customer unless the return is due to an error on our part).
4. Refund Process
 Once we receive your returned item, it will undergo a brief quality check.
 Upon approval, your refund will be processed to your original payment method (or designated bank/wallet account) within 3–5 business days.
 For Cash on Delivery (COD) orders, refunds will be issued via direct Bank Transfer or Mobile Wallet (e.g., EasyPaisa / JazzCash).
5. Contact Us +92-3147447223
For any questions, concerns, or return requests, feel free to reach out to us:
 Email: novaoptics549@gmail.com
 Website: https://novaoptics.online